Steward

key responsibilities

-      to report for duties well-groomed and in proper uniform (haircut, nails, uniform, shoes, pad, pencil etc.)

-      attend briefing before start of shift and debriefing at the end of shift

-      check the menu and note special instructions from the supervisor at the beginning of the day

-      to do all ‘mis end place’ correctly before the service time to ensure agreed standards of service

-      provide food and beverage services in a proper manner

-      speak in a empathetic tone and communicate all information to his supervisor 

-      keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site

-      maintain a clean and neat work environment

-      take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards)

-      ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the sop laid down

-      any other duty as instructed by his immediate supervisor/manager from time to time